Apple is known for its customer service, but sometimes, even in the house of Apple, things go wrong. The Cupertino company has just
been fined $1.2 million by an Italian antitrust body. The fine has been levied for failing to properly disclose the terms and conditions of AppleCare Protection Plan.
The regulatory authority stated that Italy requires companies to offer free support to its customers for two years. However, Apple did not disclose this fact to its clients while selling its protection plan. So, essentially, Apple was selling Protection plans, which it was obligated to provide for free. The company will have to pay 400,000 euros for this offence. Remaining penalty of 500,000 euros has been levied for selling the protection plans.
Italian officials insinuated that Apple offered "unclear information on payments for additional assistance offered to consumers." It has also been held responsible for failing to "fully implemented the two-year guarantee by the producer.” Apple has been ordered to update its website to reflect the new information regarding two year warranty plans. The company is required to make these changes within 90 days of passing the orders.
Apple refused to issue any comment on the issue.