O2 says it is still investigating iPhone customer complaints that they have been 'wrongly charged for data roaming while abroad.' Customers have complained that the switch that deactivates data roaming doesn’t work (a fault O2 was first made aware of in May.)
Other UK networks that carry the iPhone, Orange and Vodafone, says it has been hit with the problem. An Apple forum post suggests the problem may lie with O2’s “visual voicemail”.
The fault has racked up big bills for its customers who have received emails and accessed web pages whilst overseas despite the fact they didn’t choose to receive them.
One frustrated customer said:”Even with data roaming off, I received a visual voicemail message which appeared to then trigger the downloading of 25 e-mails and enabled selective web browsing and app activity. "
O2 says it is “investigating these reports with Apple”. An Apple spokesperson has said “we are aware that some O2 customers have reported receiving unexpected data roaming charges and are investigating."
Now O2 will be faced with a difficult choice in deciding whether to refund customers who complain they have been hit with undeserved data roaming charges.
Adrian Mars, an independent technology journalist, said he has some sympathy with the mobile operator. He claimed that”The big problem here is that Apple has a policy of not admitting to known faults in the phone so the operators are really stuck."~
Not reporting faults, now that doesn't sound very much like Apple.
Source: BBC NEWS