Comments on: Apple Delays 27 Inch iMac Shipments Due to Screen Problems

By: amy

amy — Sun, 12 Sep 2010 10:56:57 +0000

I have had my 27″ imac for 2 mos and got the black screen today. I can hear it running but no display. Hugely disappointed!! My first imac loved the huge display but wondering if apple is going to be worth it. I have to drag it to the mall to get fixed…. Not happy.

By: Eric

Eric — Thu, 20 May 2010 03:01:58 +0000

I got my imac repaired in Shanghai,very good company,they will give us free help in their homepage:http://shanghai-computer-repair.com

By: DM

DM — Tue, 18 May 2010 18:31:26 +0000

Hi, looks like this problem is ongoing… I’ve just bought the evil mac in question from the Glasgow UK store and unpacked it to find a very small but noticeable dint and crack on the bottom left corner of the monitor. Very annoyed, this is my first mac purchase and i have packed it back up ready to return tomorrow! Having done that…i find all of these same reports coming in from the world over. I have to say my confidence in a product which seems to sell “excellence” is seriously damaged. I will not be surprised to find that the company has been consumed by greed and selling poor quality, cheaply manufactured products in pretty packaging for extortionate prices. They have one more chance with me to provide the quality I expect from a premium product and after that…all will be returned and I will never touch another apple product.

By: Rob

Rob — Mon, 18 Jan 2010 05:25:33 +0000

Hi Everyone – I am now on my second 27 inch imac – first one – grey screen of death and wouldn’t reboot and disk stuck in drive. Returned it and apple replaced it. Two weeks later with the second computer – SAME thing! I am not impressed. I have always been an apple consumer.

By: Jacob

Jacob — Wed, 13 Jan 2010 14:04:13 +0000

What more can I say. I have had 3 x 27 Inch Imac’s. The 3rd has gone back to the store as it was vibrating / buzzing.
I have had it all, dead pixels, won’t boot up, 1st 27 Imac went for 14 minutes befoe dying, screen filure – not at all what I had expected from Apple:(
I live in Malaysia and we have NO Apple Store so I have purchased from an Apple Premium Seller and so far thay have been very good, however, the 3rd return is starting to get ugly. They started to tell me because it is older than 7 DAYS I will be liable for the cost of parts – HA HA HA HA is my reply to that. No way sunshine! WOW What a great 1 year warranty that is. Come on and get real.
In a nut shell – I want my money back – I will stick with my old PC for a while yet.
I now own software I have purchased for my new rotten apple that will just sit on the bookshelf until I want to take another risk and put so much money on the line for a new Mac.
Clearly there are some major issues with the new 27 Inch IMac. Come on Apple – Own up to it and do something about it. You are a progressive company – sticking your head in the sand is the last thing I expected and I must say, I am truely disappointed in you. Maybe I expect to much for you as a company, however from my 6 thousand ringgit computer I do expect perfection from startup.
Back to my old tired compaq that after 6 years still works OK – apart from a few keys on the keyboard and the fact that it is as full as a bull – it has never let me down.
Good luck all you new 27 Inch IMac owners – I am sure when it all gets sorted out, it will be agreat machine, but in the meantime – sit back and watch the circus.
Thanks

By: Stephanie

Stephanie — Wed, 30 Dec 2009 00:32:47 +0000

Hello all,

For those of you who may doubt the validity of some of these claims I can for ine tell you that I have personaly had to return 3 27″Quad Core Imac’s i5, 1st one have the flickering issue and bar in the middle of the screen, second having hard drive issues and the third having dead pixels on the isight and a horrible yellow tinge in the bottom left part of the screen. I have my 4th unit in transit as we speak and I have to say that Apple has been incredibly generous with me. I guess when you spend $2500+ on a machine they want to make sure you are happy. I won;t bash apple since you now what I an choosing to be an early adopter and hey, that is the name of the game when you want the new gadget first.

By: Bill

Bill — Thu, 24 Dec 2009 18:24:53 +0000

Bought my 27″ i5 quad-core imac on Saturday. I am using a 20″ Apple Cinema Display as a secondary monitor, and could not get color to match. Sure enough, upon closer inspection I found the cuplrit; a gradient change in color temperature from top to bottom, with the top of the screen being too cold and blue while the bottom of the screen is too warm and yellow. The display also makes a buzzing sound when turned to full brightness. I’m taking it back to the Apple Store for a replacement. For $2k I expect perfection.

I did opt for the 3 year Apple Care program. My other computer is a 2006 MacBook Pro, and I got my money’s worth from the extended warranty (in all fairness, I also made heavy use of the extended warranty on the Dell laptop I had before that). Here’s to hoping that my replacement iMac proves to be trouble-free, but there’s no use in taking chances.

By: Joseph K

Joseph K — Mon, 21 Dec 2009 19:57:39 +0000

As I write using my 2nd (both late Dec 09) iMac 27″, because the first was replaced after only two days due to screen black out and flickering, I’m not so pleased to report that the replacement unit is also gone the exact same way. I’ved checked forums and it seems I’m far from alone on this display issue. I’ve purposely kept the replacement unit running on test with no power save options and now the replacement unit has started flickering and blacking out. I’m not impressed although I am impressed with the retailer (not Apple) because they replaced the unit without question. Lets see what happens when I return the replacement – I suspect they may be under strict instruction from Apple in terms faulty display returns.

I did read somewhere that Apple had fixed this issue with a recent op system upgrade but this smacks of a hardware issue not software

By: Jason

Jason — Fri, 18 Dec 2009 00:00:43 +0000

I have just bought a new Imac 27′ screen for my studio, after using it for a few hours I noticed the screen began to flicker and sometimes goes on and off…very annoying!

I have only had it a few days and even loaded in many new applications.

I guess I will have to take it back to the shop or will they send someone out??

By: spcdust

spcdust — Mon, 14 Dec 2009 14:52:23 +0000

This is a terrible and shameful example of “journalism” – where are the facts to back up your assertion that Apple has delayed shipments? The shipment dates have fluctuated between 7, 10 business days and unsurprisingly have crept up to two weeks in the run up to Christmas – possibly to manage customer expectations for delivery before Christmas. Whilst there are definitely some issues with some customers screens there is no foundation to your conclusion that Apple have “delayed” shipments due to this – 27″ orders are still being despatched from the Shanghai plant on a daily basis. By all means report on the real issues but you really should leave the suppositions out of the story.